Waypoint Licensing Server Upgrade

Hexagon | NovAtel Service Bulletin

23 September 2020

Issue Summary:

Waypoint licensing server outage will happen on Friday September 25, 2020 from 5:00 p.m. to 9:30 p.m. MDT.

Products Affected:

Inertial Explorer, Inertial Explorer Xpress, GrafNav / GrafNet, GrafNav Static, SDK versions 8.50, 8.60, 8.70, 8.80 and 8.90. This upgrade does not affect versions 8.50 and 8.60 if using a hardlock key.


On Friday September 25, 2020 the Waypoint licensing server will undergo an upgrade from 5:00 p.m. to 9:30 p.m. MDT.

During this time, users will be unable to activate or return any software licenses. Users also will not be able to access the customer portal during the outage.

Customers that are not activating or returning licenses during this time will not experience any impact to regular software usage. Users may continue to work in the software as usual, as long as their license remains activated and valid.

To check license information, go to Help -> About Inertial Explorer -> License Information -> Local Licenses.


Customers looking to return or activate their license should do so before 5:00 p.m. or after 9:30 p.m. MDT on September 25, 2020.

Please contact support.novatel@hexagon.com with any questions.