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Quality Policy & ISO Certificate
NovAtel Inc. is committed to providing customers with innovative products and services that satisfy their needs. The two main components of our quality policy are a commitment to customer satisfaction and a never ending focus on continuous improvement. The commitment to these quality policy components drives NovAtel's growth and profitability.
Customer Satisfaction
Our commitment to customer satisfaction enables their success by providing them with business solutions that meet their requirements. We ensure value to the customer by providing them with an excellent cost to performance ratio, and reliable products that are easily integrated. The value to the customer is assured through excellent customer support.
Continuous Improvement
Our focus on continuous improvement means that we continually monitor our corporate processes to identify opportunities to increase the effectiveness and efficiency of our system. We provide adequate tools, procedures, time, and training to our employees while empowering them to do what is necessary to ensure customer satisfaction.
Committed to Safety in Automotive
Hexagon | NovAtel® has committed to developing functionally safe positioning technologies for fully autonomous vehicles and other applications. As part of the company’s firm commitment to this mission, in 2018, a third-party audit was completed that confirms process compliance with key automotive specifications ISO/TS 16949 and ISO 26262 Functional Safety Design Assurance. These are essential steps towards the development of functionally safe new technology that meets the exceptional safety standards set by the automotive industry.
In 2020, NovAtel has completed an internal upgrade of our ISO/TS 16949:2009 process framework to IATF 16949:2016. The company will also complete the implementation of the ASPICE SW process quality framework by December 2020.