Planned Maintenance Notification: Waypoint FTP access and licensing server

04 February 2022

Maintenance window:

The Waypoint FTP and licensing servers are scheduled for maintenance from 7:00 AM on Saturday, February 12, 2022 to 5:00 PM on Sunday, February 13, 2022 (MST). During this time, services will be temporarily unavailable. This planned maintenance ensures Waypoint post-processing software continues to operate as efficiently as possible in providing a ground truth users can trust.

Products affected: 

All versions of:

  • Inertial Explorer
  • Inertial Explorer Xpress
  • GrafNav / GrafNet
  • GrafNav Static
  • Waypoint SDK 

Service disruptions:

Customers should be aware of the following impacts during the maintenance period:

  1. Licensing and Activation: Software license activation and returns will be temporarily unavailable. Access to the customer portal will also be disrupted.
  2. FTP Resources: Updates to essential resources such as base station coordinate lists, SP3/CLK files, antenna calibrations, datum/grid parameters, error models, and DCB files via FTP will not be accessible.
  3. TerraStar NRT Service: The TerraStar NRT service on the “North America” server will be offline. However, the “Europe” server will remain operational, ensuring continued access to TerraStar NRT correction files.

How to prepare:

To minimise disruptions, we recommend the following actions:

  • License Management: Activate or return software licenses before 7:00 AM MST on Saturday, February 12, 2022, or wait until after 5:00 PM MST on Sunday, February 13, 2022. For license details, navigate to the software menu: Help → About Inertial Explorer → License Information → Local Licenses.
  • Updating Files: Download any required manufacturer files in advance from the Waypoint Downloads section of the NovAtel website. After downloading, place the files in the “resources” sub-folder of your software installation directory.
  • TerraStar NRT Subscribers: To maintain uninterrupted service, switch the default server to “Europe” via the software’s Preferences window before the maintenance begins.

Need Assistance? If you have any questions or require further assistance regarding this maintenance period, please reach out to us at support.novatel@hexagon.com.