Waypoint FTP Access and Licensing Server Outage

Issue Summary:

Waypoint FTP and licensing servers will experience an outage for maintenance on Sunday, December 19, 2021 from 3:00 p.m. to 7:00 p.m. MST. 

Products Affected: 

All versions of Inertial Explorer, Inertial Explorer Xpress, GrafNav / GrafNet, GrafNav Static, and SDK.

Impact:

Waypoint FTP and licensing servers will be affected by this scheduled outage. Users will be unable to activate software licenses, return software licenses, or access the customer portal during this time.  

Users will also be unable to access updates to the lists of public sources and coordinates for base stations, precise SP3/CLK files, antenna calibrations, error models, datum/grid parameters, and DCB updates provided via FTP.  

The TerraStar NRT service will be unavailable on the “North America” server. The service will continue to be available on the “Europe” server, including access to TerraStar NRT correction files. 

Mitigation:

Customers looking to return or activate their license should do so before 3:00 p.m. or after 7:00 p.m. MST on Sunday, December 19, 2021. To check license information, go to Help → About Inertial Explorer → License Information → Local Licenses. 

Customers looking to update their manufacturer files can do so by downloading them through the NovAtel website at https://novatel.com/support/support-materials/waypoint-downloads. These files should be placed within the “resources" sub-folder of the software’s installation folder. 

Users who are subscribed to the TerraStar NRT service can change the default server location via the “Preferences” window. Note that the “Europe” server must be selected to maintain functionality during this outage. 

Please contact support.novatel@hexagon.com with any questions.