NovAtel Warranty and Return Policies
LIMITED WARRANTY POLICY
Limited Warranty Period:
Products and Software: 12 months from the date of shipment
IMUs (return to manufacturer)
Accessories: 90 days from the date of shipment
NovAtel warrants that, during the applicable warranty periods set forth above (“Warranty Period”), it shall repair or replace, at its sole option and at its facility, any Product, Accessory or Software which does not materially conform to NovAtel’s specifications or that is significantly defective in materials or workmanship (“Defective Product”), free of charge. If Software is determined to be a Defective Product during the Warranty Period, NovAtel shall provide the Purchaser, at NovAtel’s sole discretion and expense, with an unqualified software patch that resolves the issue or a fix that is included in the next general software release for the affected Software. This limited warranty does not cover the cost of any software re-verification, certification, or implementation. The unqualified software patch will be provided AS IS under special software license terms provided with the software patch.
To obtain performance of this limited warranty, Purchaser may initiate the return process at https://www.novatel.com/support/repair or the return instructions below, and Purchaser must return the Product to NovAtel shipping prepaid. Note that there are no user serviceable parts in the GNSS receiver and no maintenance is required. When the status code indicates that a unit is faulty, replace with another unit and return the faulty unit to NovAtel.
This limited warranty does not apply where the Product, Accessory or Software has been: (a) subjected to abuse, misuse, neglect, negligence, accident, damage during shipping, improper testing, improper installation, improper storage, improper handling, improper maintenance, abnormal physical stress, abnormal environmental conditions, abnormal use, any other condition outside of NovAtel’s specifications, or failure to follow NovAtel’s instructions; (b) modified, reconstructed, repaired or altered by persons other than NovAtel or as authorized by NovAtel; (c) used with any third-party product, hardware or product that has not been previously approved in writing by NovAtel; or (d) returned with the original identification markings removed or altered. Further, any Product, Accessory or Software designated by NovAtel as a beta site test sample, experimental, developmental, research, prototype, preproduction, sample, incomplete, or out of specification product are provided AS IS and specifically excluded from this limited warranty. Further excluded from this limited warranty are Products, Accessories and Software manufactured or created by a third party (“Third Party Materials”). NovAtel will assign, to the extent permissible, to Purchaser any warranty coverage for Third Party Materials, but NovAtel does not independently warrant any such Third Party Materials and the third party’s warranty term may not coincide with the Warranty Period. UNDER NO CIRCUMSTANCES DOES NOVATEL WARRANT THAT ANY SOFTWARE WILL OPERATE UNINTERRUPTED OR ERROR FREE.
EXCEPT TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITTNESS FOR A PARTICULAR PURPOSE; AND, IT SETS FORTH NOVATEL’S SOLE OBLIGATION AND PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. IN NO EVENT SHALL NOVATEL BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE. NO ATTEMPT TO MODIFY OR AMEND THIS LIMITED WARRANTY SHALL BE EFFECTIVE UNLESS AGREED TO IN WRITING BY AN OFFICER OF NOVATEL.
EXTENDED HARDWARE WARRANTY PROGRAM
Protect your NovAtel hardware investment beyond the standard limited warranty period. NovAtel’s Extended Warranty Program provides you with the option to increase the duration of the Warranty Period by an additional 12 or 24 months. An extended warranty for hardware can be purchased at the time of hardware purchase, or any time within the initial Warranty Period of 12 months from the date of shipment.
Extended Warranty Terms:
12 Months (24 months coverage total)
24 Months (36 months coverage total)
To purchase an Extended Warranty:
Call 1-800-novatel (1-800-668-2835) or 403-295-4900
To find your closest NovAtel representative, visit our Sales Offices.
Returning to NovAtel
Before shipping any material to NovAtel or Dealers, please contact NovAtel Customer Support at www.novatel.com/support or email@example.com. Once Customer Support confirms the faulty equipment and need for return, you will be referred to NovAtel Repair. A Return Material Authorization (RMA) number and instructions on proper shipping procedures for the defective product will be provided.
Once you have obtained an RMA number, you will be advised of proper shipping procedures to return any defective product. When returning any product to NovAtel, please return the defective product in the original packaging to avoid ESD and shipping damage.
Returning IMUs (if applicable)
Return IMU to its manufacturer as follows:
Honeywell International Inc.
2600 Ridgway Parkway
Minneapolis, MN 55413
Im Reihersbruch 3, D-66386 St. Ingbert, Germany
KVH IMUs should be returned to NovAtel for repair.
Contact Customer Support for detailed information.
IMU-LCI IMUs should be returned to NovAtel for repair.
Contact Customer Support for detailed information.
Northrop Grumman/Litton Systems, Inc.
Navigation Systems Division (NSD
21240 Burbank Blvd., Woodland Hills, CA 91367
When returning a Litton or Honeywell IMU from outside the U.S., follow these steps:
Include a copy of the original U.S. export permit with it.
- Send the unit to Litton or Honeywell, with the following wording on the documentation: "Shipped in accordance with 22 CFR 123.4 (a) (1)", using air transport and not a carrier service. The repaired or replaced device will be returned to you under this same CFR exemption.”
- Identify the paperwork with the value of the hardware ($), the country of origin as U.S. and the Incoterms if applicable (for example, FOB, FAS, CIF Ex-Works).
- Lastly, please clearly note on the paperwork to notify, upon receipt, Honeywell's customs broker, "EXPEDITORS", or for Litton, “FOR CUSTOMS CLEARANCE BY: FedEx Trade Networks, 19601 Hamilton Ave. Torrance, CA 90502-1309, U.S.A.”.
|Only return an IMU to its manufacturer and not to NovAtel. When returning LN200 and HG1700 to the manufacturer, the IMU sensor must be removed from the NovAtel housing prior to shipment.|